5/5

Customer Reviews

Highly recommended by our customers

Google Reviews

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Beth B.
Beth B.
I had trouble with my MacBook pro and was told the hard drive needed replacing. Went to Hero Support and they were quick in getting back to me, offered a great price and kept me informed all the way. Even though the Mac had a few more issues come up, they dealt with them all and I am very happy with the results. It feels like a brand new computer. Would highly recommend Hero Support to anyone I know. Thank you guys so much!!
Gabriela S.
Gabriela S.
I had trouble with setting up a second hand iMac, I couldn't get it into their office, so they've helped me immediately on the phone, and guided me through the whole process, exploring all possible options whenever we bumped into computer errors, until we got the computer up and running. Really friendly and professional, will 100% reach out to them again if I have any Apple product problems.10/10! I recommend contacting them for your Apple product problems!
ChristopherNicolai R.
ChristopherNicolai R.
Stewart was excellent. He came by my house and picked up my laptop for the battery replacement and had it back to me in a couple days. He was very friendly and responsive. The whole experience was hassle free and great value. I'd thoroughly recommend the service to others.
gaynor H.
gaynor H.
Visited with my sons computer in preparation for university, had excellent advice and work was carried out in a timely manner with regular updates. Will definitely visit again.
Raicheal G.
Raicheal G.
Outstanding service. 3 year warranty. Free pick up and collection from Bournemouth. Good communication. Highly recommended.
Charlotte
Charlotte
I caused some pretty serious water damage to my MacBook on Friday, Stewart picked it up from me, repaired it and delivered it back to me by Tuesday afternoon. Really professional and helpful service I would recommend anyone to use. The MacBook needed several new parts so the cost of repair was quite expensive but very worth it, all my uni data was retrieved and my 2016 laptop is is running like its brand new. Thank you so much!
Luke H.
Luke H.
Stew is simply the number one guy for Apple repairs. I wouldn’t recommend anyone else.
Ross B.
Ross B.
Just had our Apple IMAC repair by these guys. what was amazing is that there is none of this upfront inspection costs before we look at it or being told to "bring it to us nonsense either" as they delver and collect!. Stu turned up to pick the iMac up, kept us informed and delivered it fixed. incredible old fashioned service on modern technology! He explained everything with the machine and recovered our data. I can't recommend these guys highly enough. My machine is like brand new. well done Hero tech Support! Will definitely be using you guys again !
Jordan H.
Jordan H.
Great experience, they saved my laptop and fixed it better than expected - I was expecting the worst and they managed to make it good as new for a lot cheaper than I was expecting! Great communication and amazing service - would defo recommend!
Lewis J.
Lewis J.
After having several issues with my Macbook Pro. I reached out to Stewart and his team for some advice. The response was extremely quick and thorough questions were asked to get to the root of the problem. My laptop was collected and fixed within a few days and it feels brand new.I cannot recommend Hero Support enough!
James S.
James S.
Not good at all tech guided me too watch YouTube vid, even though I had stated I hD watched a number of YouTube videos and I explained why they didn't work yet he still wasted my time as he didn't have a clue, I sorted it in the end using a little common sense.
vincenzo V.
vincenzo V.
Stew is very professional and offer excellent service. I asked him to repair my Macbook Pro after coffe spillage and he upgraded the logicboard and replaced the keyboard. Also the Macbook model was from late 2011 and now I can also upgrade the opetarive system. Many thanks
Lloyd M.
Lloyd M.
Stew was really good and helpful, got my PS4 cleaned because it was really loud, asked Stew to have a look at it and got it back and can’t even hear it, really helpful and knowledgeable. Would highly recommend. Many thanks Lloyd.
Peat A.
Peat A.
Stew was great, found a problem with my PC and sorted it out.
finaldoor
finaldoor
very good service would definitely use them again, came and collected my pc and dropped it back, very professional and quick service with a high quality of work
Sophie A.
Sophie A.
What a great service, cannot recommend this company enough! Emailed as my Macbook Pro laptop was pretty much dead and not turning on. They collected the laptop from my house and diagnosed the problem within a day. Managed to fix the problem and got it working and delivered it back a few days later for such a reasonable price. Haven't had such great service from a company in a long time! Thank you so much.
max N.
max N.
Absolutely amazing service, had a 2013 iMac with a blown hard drive. They replaced it with a new SSD and upgraded the RAM as well. Wonderful experience all around.
Gina G.
Gina G.
I have no qualms about recommending Stew and Hero Tech Support. Everything was very quick from responding to my initial query, picking up my laptop, and repairing and returning it to me. I especially like the door to door service!
Joe H.
Joe H.
I live too far from Hero Tech Support to be able to drop off my Mac for repair but even knowing this Stewart was willing to chat through my problem and made recommendations about how to fix it (saving me from replacing the wrong parts), even going so far as to send links where I could buy the correct parts. I now have a working 10 year old Mac instead of a large paperweight.A superb service that deserves recognition.
MooMooPappa
MooMooPappa
I was looking for someone to upgrade my old iMac and Hero were the only people to even respond! They were fast, professional picked up and dropped off and most importantly my old iMac 2013 is like a new iMac - highly recommended.
Ken P.
Ken P.
I really cannot thank Hero enough for the work they have done on my 2011 iMac. They have not only repaired but also breathed new life into a much-loved 'vintage' machine. Stew went over and above to get it running again, showing genuine care and professional determination to see it back to working order. I moved away from Southampton several years ago, but wouldn't consider leaving my machine with anyone else; Stew is very much worth the drive! Given his expertise with Macs, and his commitment to offering the highest possible overall experience, I wholeheartedly recommend him and his work to anyone considering Heros' services. You will not be disappointed.
QEP C.
QEP C.
I have to say, I was recommended to Stew through my Father in Law. Stew collected my MacBook Pro fixed and delivered on time and fully exceeded my expectations of the fix. I am sure he replaced the battery as well. its lasted for 6 hours already! He replaced the hard drive and increased the RAM as well as taking care of the screen problem. Without any exaggeration whatsoever, it is like a brand new machine again. Its an old 2012 model and the top was getting a bit loose too; it is all nice and tight again. I would not hesitate in recommending for the whole turnkey solution from collection to delivery and cost. Amazing service and price, and a great guy.
Dave C.
Dave C.
Professional and efficient service including collection and delivery.Knowledgeable staff got my poorly Apple Mac back up and running as good as new.
Fiona M.
Fiona M.
I can't recommend Stew enough. He was prompt, ultra professional and had no troubles fixing my laptop that had previously been written off by another repair company!
holly E.
holly E.
Very rarely does anything in life exceed my expectations. Stewart did just that. 👍🏼 I asked him to speed up my mac and restore it to new as it was slow and clogged up with files. He did this quickly (faster than expected) and returned my mac to my home (over an hour away) cleaned and working perfectly. He did this for a very reasonable pre agreed price. Professional job well done all round, I would definitely use him again and I wouldn't hesitate to recommend him to everyone. Cheers so much Hero Tech Support!
Fariba R.
Fariba R.
Absolutely brilliant. Great customer service, fast and cost effective! Has got my old MacBook running like brand new! Would highly recommend.
Simon R.
Simon R.
Great advise, clear quote and excellent service thank you. Upgraded my iMac over a weekend so minimum disrurption and kept me updated about return timings. First class service and Stew's contact is now in my address book for any future IT assistance
Leah H.
Leah H.
Stew really helped us out after my son spilt some water on his Apple Mac and it stopped working. Stew had picked it up from our home and returned it fixed in @ 24 hours!!!We were so grateful as it had essential GCSE work on it that needed handing in and Apple were going to take two weeks just to get it collected from us, let alone fix it!Highly recommended and would call Stew first in the future.
David W.
David W.
Although Stew was unable to fix my aging Macbook. His service was second to none.Would definitely recommend Stewart.Again excellent service. Thank you.
John S.
John S.
Thanks Stew. Great professional service with good communication. Even collected my laptop from my workplace and delivered back to me at home - all Covid secure! My 2012 MacBook is now back and is as good as new and at a fraction of the cost of a new one!
Harry T.
Harry T.
I was so ready to bin my current MacBook and buy a new one but was recommended to go down the upgrade route instead. For a fraction of the cost of buying a new computer I still feel like I got one! Thanks for saving my Mac, highly recommend speaking to Stew for some options.
Neil H.
Neil H.
Stew is really good at explaining what is going on and what needs to be done to a non-tech, and then doing it really quickly and well.
Thomas M.
Thomas M.
I was ready to give up on my MacBook pro, due to a very frustrating fault and a series of painfully protracted calls/chats with apple support, when I gave it to Stew for diagnosis. It has since been fixed for a fraction of the cost of a new one and is running better than ever.
John P.
John P.
Stewart has provided me with an excellent service. I had a problem with my Imac and apple spend hours trying to fix it. In the end I called Hero Tech Support and Stewart came to my premises. He diagnosed the problem and fixed it, ans at the same time cleaned up the bunch of knitting that was my data storage on the hard drive. He continued to offer support and again solved problems caused by Apple automatically updating my operating system to Big Sur. Again Apple could not fic this, Steward managed it in un hour, coming onsite to do the work. I cannot recomend him highly enough. I will be a loyal customer as a result of his skill, knowledge, efficiency and friendliness. Thank you
Jennie W.
Jennie W.
Stew is just brilliant. He was great at helping me upgrade an existing gaming tower, taking the time to review options and was really helpful at finding cost effective alternatives. Stew went above and beyond, using his own spares to help make the rig perfect for today’s young gamer. I would highly recommend his friendly, efficient and knowledgeable service. The free home pick up and delivery service is the icing on the cake. I shall be asking him to work his magic on some more old kit very soon!
Valentine D.
Valentine D.
Stewart was incredibly helpful. He went out of his way to help my poor laptop and picked it up the same day from my house for free!!! I would definitely recommend using this service
David Tipper (Earth R.
David Tipper (Earth R.
Stanislava P.
Stanislava P.
Hi this was the best customer service i have ever experience Stew is very nice and he explain all.He collect and deliver and his repair is fast in my case it was my son's Xbox one overheating, i will 100% keep his info for a future if you have any trable with any electronics do give him a call thank you Stew
Kesinee T.
Kesinee T.
I had issue with my Macbook Pro after I upgraded to Catalina OS. My computer was extremely slow to the point I wanted to throw the computer! I only needed my laptop for browsing and loading my iphone photos but it took at least an hour to load photos and when browsing internet it just hang. Read the reviews about Hero Tech and decided to give it a go and I have no regrets. Stew looked at the computer and advised nothing wrong with it and all it needed was SSD drive which made the computer a lot faster now. The computer should last for another few years. Stew was professional and polite and solved the issue quickly. He collected the laptop and dropped it off in a week. The cost was reasonable as well (including the price for the hard drive) - it saved me from paying out £2,000 for another laptop 🙂 Highly recommend the company.
Catherine C.
Catherine C.
With patience, enthusiasm and technical brilliance have been helped through my tech problems allowing me to feel confident and have an appreciation of my Apple Mac, i-phone and i-pad. I cannot recommend this service highly enough.
Jason T.
Jason T.
Asked Stew if he could sort a PS4 pro fan going crazy during gameplay. Not only was the service quick and friendly, but the issue is completely resolved, it's like a night and day difference to how it was. Would definately recommend him
Ashley Oliver (.
Ashley Oliver (.
I managed to 'brick' my old Mac Mini whilst trying to update it to a newer OS. Stewart from Hero picked it up from me at home on a Friday, worked over the weekend and brought it back to me on Monday. Not only repaired the damage I'd done but completed the upgrade for me as well. Very happy with the service.
Tom W.
Tom W.
Superb service, collected and repaired my MacBook then dropped it back in 4 days
corbin A.
corbin A.
I've had two older iMacs fixed by Hero, giving them a second lease of life. If you have any computer problems make Stew at Hero your first port of call. An excellent service that I would highly recommend to anyone.
Matthew R.
Matthew R.
Amazing service! We needed to iMacs upgraded from 8bg to 32gb RAM and Stewart has sorted this without any hassle. He picked them up Friday afternoon and dropped back first thing on Monday so it wouldn't interrupt our business. We definitely be using Hero Tech Support again!
Charlie E.
Charlie E.
Hero Tech Support replaced my hardrive in my iMac at a great price and kept me updated during the whole procedure. The collection service is also excellent. Overall very, very good customer service. My iMac now runs like a dream. I would highly recommend to anyone with a faulty Mac.
Graham N.
Graham N.
Very quick, friendly and inexpensive . Hero brought my old IMac to life and improved its performance in the process ! More than happy with the result
Ronald W.
Ronald W.
What a lovely guy ! expert in his field to. took-very little time at all to sort out our long term Apple problems. Would recommend him 110 %.Thank you Stewart
Dutch G.
Dutch G.
Very professional service. Up graded my Mac Pro for a fraction of the cost of a new machine.
Steve T
Steve T
Had a broadband emergency during lockdown - Stew calmly fixed it over the phone within 10 minutes. Would definitely recommend, and will hopefully be using his services again for anything tech-related in future.
extrashot
extrashot
Fantastic service... I was suffering the usual swelling battery issue on my macbook pro... collected by Stew and all fixed in less than 24hrs. Top job and really nice bloke to do business with. He's getting all my IT work from now on! Paul.
Anuj N
Anuj N
Stew provided good, professional service in fixing my laptop. Found the overall service brilliant, transparent and honest service. Would recommend Stew highly.
Laaa
Laaa
Amazing, phoned on Saturday because my macbook pro screen broke, Stew found one within my price range and ordered it on the spot. Screen arrived by wednesday, he came and picked my mac up himself and had it back to me in perfect condition by Thursday lunchtime. (with a 6 month warranty!)He saved a student with imminent deadlines and no other academic resources except online.Definitely my go-to tech repair from now on.
simon B.
simon B.
I have used Stew at Hero Support on 3 occasions, and it has been a pleasure working with him. As a former apple employee he has a brilliant knowledge on Macs, a competitive price and he even drove to Bourneouth to delivery my Mac after the replacement part was delayed. The thought of having to go to WestKey to the apple store for help is terrifying, thank goodness Stew is on hand for all things Mac, highly recommended.
Anon Y.
Anon Y.
Simply outstanding: Stewart is a top bloke who put together all the parts for my PC in a short space of time. Not only that, but he replaced a part of my case that was slightly faulty and installed Windows for me which saved a lot of hassle. The pickup and drop-off goes beyond what I would have expected, but is representative of the service that Hero Tech Support offers - I cannot say a bad word about my whole experience, very highly recommended!
Rebecca F.
Rebecca F.
Amazing service, the collection and drop off makes this super convenient.All my problems with my Mac book Pro were fixed, I felt very confident in the service and what I was being told.The next time I have any problems with any of my devices I will definitely be contacting Stewart!Great service!!!!
Alexandra G.
Alexandra G.
Great service deserves a great review. Apple unable to fix my 2015 MacBook Air laptop due to age - battery no longer charging and only worked if plugged in to mains. Stew from Hero Tech Support (ex Apple tech) jumped in and fixed it for me. Answered all my questions ... is it worth it etc.. and clearly understood what the problem was. He arrived at my door exactly as promised to collect broken laptop, took it away and fixed it and delivered it back, all cleaned up, working, battery better than new and all with great big friendly smile. Highly recommended.
Nick C.
Nick C.
The Apple Shop had been surprisingly helpful given that my Macbook Pro dates from 2010, but were ultimately unable to bring it back to life. Stew replaced the logic board and upgraded the disk to SSD and replaced the battery. It worked like new except for apparently slow internet speeds. Stew came to my house at no extra charge and was able to show that the problem lay with my Hub, now replaced and it is now 100%. Excellent service which I wholeheartedly recommend.
Matt S.
Matt S.
Asked Stew to build me a PC if I provided all the parts, not only did he build it much quicker than I was expecting, he also ordered a cable that I didn't realise I would need, picked up all the parts from my house at a time that was convenient to me and dropped it back off! Amazing service and will definitely be the first one I go to with any IT problems from now on, truly 10/10 service
Jess E.
Jess E.
stew has helped me and my computer of so many occasions, don't think my mac would be here without him! Really easy to get in contact with and will help you as soon as he can! highly recommend.
Josh G.
Josh G.
Was told by the Apple shop and another computer repair shop that my laptop couldn't be fixed. Had my laptop picked up from home the same day I texted and was completely fixed and returned within a few days.
Stephen B.
Stephen B.
I hadn't heard of a service for electronic repairs that comes to your door and deliver back again but Stew provides that very service. My PS4 was, I thought, would never be so quiet or work again after I couldn't put it back together. Stew was able to do that for me and he provides the cheapest service too. Go to him before anybody else!
Voncee With T.
Voncee With T.
I would like to thank Stew for fixing my laptop and his patience when I thought I had lost everything and I was gutted. He managed to recover all my stuff and to this day I would recommend him to any business or individuals. I thought it was the end of my mac and all the photos and memories and crucial data. I shall for sure bring any laptop we have issues with for him to fix. Thank you again Yvonne
Jamie O.
Jamie O.
Stew is able to transcend the techie/non-techie terminology split with ease and give a service that is reliable, honest and top notch. This is the kind of business you have no issues recommending to friends and family as you know they will be treated to a five star service. Thank you Hero tech support!
Ryan C.
Ryan C.
Stew has saved me a lot of money in repairs thanks to his careful and methodical approach. My late 2009 MacBookPro display stopped working & kept falling asleep... turned out a tiny magnet had lodged itself into my SD card slot and was interfering with the internal sleep/wake magnet! Always honest and upfront in his communications, he's my first port of call for all my IT woes. A top human; I would recommend Hero Tech Support to anyone.
El P.
El P.
knowledgeable, friendly, patient and professional. would recommend!
Vik S
Vik S
Stew is a lovely person. He fixed my iMac. He picked up and dropped it off as well. Great service.Apple Inc said my 2009 iMac was 'obsolete' when I took it them after it lost power.
Ethan L.
Ethan L.
Excellent service from Stewart. Was extremely professional through email and in person, and the price he quoted me was significantly less than from other stores. I’ve also appreciated his generosity in regards to the warranty and any issues I may have with the machine post installation of the harddrive. Would not hesitate to recommend to friends
Charlie H.
Charlie H.
Excellent service from the Hero Tech Support team. Replaced my MacBooks hard drive in no time at all. Highly recommend!
Sara T.
Sara T.
Excellent service, very fast and I will definitely be using Hero Tech Support again in the future if I have any other issues with my Mac.
Graham T.
Graham T.
I met with Stewart to discuss my thoughts about upgrading my "vintage" MacBook Pro. He listened to my thoughts and ideas and, while basically agreeing, recommended suitable upgrades, with explanations, to fulfil my needs. He took my Mac away with him and four days later it was returned, job done. He explained the new workings to me and wanted to know that I was happy with proceedings to date before we parted. There was a promise of being on the end of a phone if I had any problems - and this proved to be the case when I needed a minor problem sorted.All in all I can't fault the approach, attitude, help and work done - and all at great value for the money.It's amazing what a soya latte can achieve. Thanks Stew!!
Tim H.
Tim H.
MacBook Pro 2011 would not boot up. Apple could not fix the problem. Hero Tech diagnosed the issue and fitted new motherboard, ram and ssd plus transferred all data from the old drive. Very prompt, good service and kept me informed of progress plus explaining options. Very helpful, would happily recommend.
Steve L.
Steve L.
Great service from Hero Tech., Had a high spec 2012 Macbook Pro that developed a fault and need a new logic board, but Apple no longer supported the device. Contacted Stew and he quickly confirmed the fault and found a replacement board, not for the 2012 but the compatible and more reliable 2013 and had us up and running in 1 week. More than happy and would definiteky use again when the need arises. Easier than getting an appointment at the Genius Bar
Louise S.
Louise S.
Brilliant service and help...All query emails answered very quickly...My iMac is working a treat...Thank you Stew...
Ben S.
Ben S.
Brilliant Apple computer repair company in Southampton. These guys really know their computers and are very helpful. I'll be using them instead of the Apple shop from now on.
Alice M.
Alice M.
Quick and friendly service, would recommend him to everyone.
Shan A.
Shan A.
Alaric L.
Alaric L.
My gaming pc wasn't working so I put in my problems and over a few emails he advised me what to do and in 30 mins my pc was working perfectly. Will definitely recommend to my freinds and others who need help.
Stuart G.
Stuart G.
Recommend to anyone! Picked up my MacBook Pro from my house, managed to save it after I spilt coke on it, and dropped it back to work, quality service wouldn’t use anyone else
Sally D.
Sally D.
Amazing service! Got our MacBook fixed quickly after the graphics card broke
Sue C.
Sue C.
I am very confident in recommending Stewart at Hero Tech Support. He has helped me with several problems with my computer, mainly untangling my Lightroom catalogues. I would have no hesitation in asking for his help again and to recommending him to friends, in fact I have already done that.
peter J.
peter J.
I wish to thank Stewart for his professionalism and knowledge in assisting me with various computer problems which I experienced.Stewart visited me in a rapid response to my request for help andexplained in a patient way what needed to be done and he put things right quite quickly.I would recommend Stewart anyone experiencing any sort of problem with their computers as he will provide you with a very good and reliable service.
sophia M.
sophia M.
Absolutely first class , Stew has helped me and the family to sort many problems , from explaining , in a very patient way to an IT dinasour like me , to complex issues with the kids .Always reliable , nothing is too much trouble . Very professional . Stew is definitely our Hero!SM Hampshire
peter J.
peter J.
Almost the same as Trebor (surely fat finger Trevor!) Evans except my problem was with my 27” iMac failed hard drive. In the small print Apple will not repair any model that is more than 5yrs out of production which I was only advised about having struggled to get the machine to an Apple store! Like Trebor I was given Stew’s number whom I phoned from outside the store and in the same day he sourced and quoted for an exact replacement and for a SSD upgrade if I wished. The exact replacement would have been less than Apple would have charged if they were able to do it but I chose the upgrade option which has dramatically increased the speed of my machine for very little cost. This was achieved all on the same day Stew collected my iMac fitted the new ssd and returned it that evening and guided me through how to download the backup that I had made. Would highly recommend to everybody including ‘Seniors’ like myself!
prue R.
prue R.
Excellent service delivered in a professional and competent friendly style.I would not go anywhere else for help
David H.
David H.
I heard of Stewart from a colleague at the Apple Store in Southampton. I had broken the screen on myApple desk top computer and tried to source one through the internet without success,; so I got in touch with Stewart who said he would find a screen and come out to Lymington from Southampton to fix it at a very reasonable price. This he did and at the same time upgraded the software which resulted in some minor problems. I got in touch with him and he said that he would come out and sort it at no charge. The computer is now working satisfactorily.Stewart is obviously very knowledgable about Apples having worked in the store for about 8 years. His charges are very reasonable and on top of all that he is a very nice guy. I would highly recommend him to any future clients.David Houlton
Daniel P.
Daniel P.
Did what I needed, for a price I was happy with. The service was great and hands down better then the apple shop.... Whom I went to first. Hero all the way.
Trebor E.
Trebor E.
Fantastic Service! I was recommended Stew, from Hero, by an employee at the Apple shop. They recommended him as it turned out Apple said they couldn't repair my MacBook pro. Stew from Hero was quick to respond, answered all my questions, sourced the part and repaired it within my short timeline. Cant recommend highly enough.
William S.
William S.
We have worked with Stew on several projects involving desk top and lap top computers. He has brillant mastery of hardware and software. His work is excellent and reliable. No hesitation in recommending him to friends. WS, Hampshire
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