My Macbook pro was collected off my door step, and hand delivered back to me. No waiting in queue's. this is an outstanding business model, I just feel bad that there was nothing wrong with my Macbook, and turned out to be the 3rd party batteries i was buying (so far i think). No Fix no fee. Great Service. no stress
14:26 04 Dec 21
Massive thank you to the guys at hero tech support for helping me fix my gaming PC. Would highly recommend their services and were willing to go above and beyond to help.
12:42 02 Dec 21
I am over the moon with the service I received from this business - I logged my request on the Monday, my Mac was picked up on the Tuesday from my house, I needed it back by the Wednesday (for something urgent) and they delivered to my doorstep in the Wednesday evening.Thoroughly professional service, reasonably priced and very friendly. Will definitely be using again in the future - highly recommended ⭐️
12:38 26 Nov 21
Spoke to the guys on Email, Stu advised they could pick up my broken gaming PC the next day. They picked it up on time when stated and i got a call that very same day to say they had fixed the PC adn got it working. I was thinking i would need to buy a new graphics card, so getting it fixed saved me hundreds of pounds and then dropped it back to my door by the end of the week.Very Happy 5* service.Thanks
10:41 06 Nov 21
Fantastic service really friendly a+++ sevice thanks stew and ed
16:52 20 Oct 21
Returned my macbook within a day in perfect condition and even updated the software! Cannot recommend enough!
08:17 19 Oct 21
100% recommend Hero Tech Support. Fast, friendly service, home pickup & drop off in Winchester area(!) excellent no-nonsense problem solving - & all with a view to fix your computer rather than patch over problems or sell you expensive hardware for the sake of it. My MacBook is back in business & better than ever. Thank you!
09:54 18 Oct 21
Response was quick and businesslike. Turnaround very speedy, and problem solved. Thanks!
12:08 07 Oct 21
I had trouble with my MacBook pro and was told the hard drive needed replacing. Went to Hero Support and they were quick in getting back to me, offered a great price and kept me informed all the way. Even though the Mac had a few more issues come up, they dealt with them all and I am very happy with the results. It feels like a brand new computer. Would highly recommend Hero Support to anyone I know. Thank you guys so much!!
17:00 30 Sep 21
I had trouble with setting up a second hand iMac, I couldn't get it into their office, so they've helped me immediately on the phone, and guided me through the whole process, exploring all possible options whenever we bumped into computer errors, until we got the computer up and running. Really friendly and professional, will 100% reach out to them again if I have any Apple product problems.10/10! I recommend contacting them for your Apple product problems!
08:10 21 Sep 21
Stewart was excellent. He came by my house and picked up my laptop for the battery replacement and had it back to me in a couple days. He was very friendly and responsive. The whole experience was hassle free and great value. I'd thoroughly recommend the service to others.
21:45 11 Sep 21
Visited with my sons computer in preparation for university, had excellent advice and work was carried out in a timely manner with regular updates. Will definitely visit again.
12:12 20 Aug 21
Outstanding service. 3 year warranty. Free pick up and collection from Bournemouth. Good communication. Highly recommended.
13:56 17 Aug 21
I caused some pretty serious water damage to my MacBook on Friday, Stewart picked it up from me, repaired it and delivered it back to me by Tuesday afternoon. Really professional and helpful service I would recommend anyone to use. The MacBook needed several new parts so the cost of repair was quite expensive but very worth it, all my uni data was retrieved and my 2016 laptop is is running like its brand new. Thank you so much!
18:30 05 Aug 21
Stew is simply the number one guy for Apple repairs. I wouldn’t recommend anyone else.
09:05 02 Aug 21
Just had our Apple IMAC repair by these guys. what was amazing is that there is none of this upfront inspection costs before we look at it or being told to "bring it to us nonsense either" as they delver and collect!. Stu turned up to pick the iMac up, kept us informed and delivered it fixed. incredible old fashioned service on modern technology! He explained everything with the machine and recovered our data. I can't recommend these guys highly enough. My machine is like brand new. well done Hero tech Support! Will definitely be using you guys again !
11:08 09 Jul 21
Great experience, they saved my laptop and fixed it better than expected - I was expecting the worst and they managed to make it good as new for a lot cheaper than I was expecting! Great communication and amazing service - would defo recommend!
15:39 07 Jul 21
After having several issues with my Macbook Pro. I reached out to Stewart and his team for some advice. The response was extremely quick and thorough questions were asked to get to the root of the problem. My laptop was collected and fixed within a few days and it feels brand new.I cannot recommend Hero Support enough!
06:26 11 Jun 21
Stew is very professional and offer excellent service. I asked him to repair my Macbook Pro after coffe spillage and he upgraded the logicboard and replaced the keyboard. Also the Macbook model was from late 2011 and now I can also upgrade the opetarive system. Many thanks
15:24 07 Jun 21
Stew was really good and helpful, got my PS4 cleaned because it was really loud, asked Stew to have a look at it and got it back and can’t even hear it, really helpful and knowledgeable. Would highly recommend. Many thanks Lloyd.
12:14 22 May 21
Stew was great, found a problem with my PC and sorted it out.
22:57 13 May 21
very good service would definitely use them again, came and collected my pc and dropped it back, very professional and quick service with a high quality of work
19:54 08 May 21
What a great service, cannot recommend this company enough! Emailed as my Macbook Pro laptop was pretty much dead and not turning on. They collected the laptop from my house and diagnosed the problem within a day. Managed to fix the problem and got it working and delivered it back a few days later for such a reasonable price. Haven't had such great service from a company in a long time! Thank you so much.
18:10 30 Apr 21
Absolutely amazing service, had a 2013 iMac with a blown hard drive. They replaced it with a new SSD and upgraded the RAM as well. Wonderful experience all around.
11:59 23 Apr 21
I have no qualms about recommending Stew and Hero Tech Support. Everything was very quick from responding to my initial query, picking up my laptop, and repairing and returning it to me. I especially like the door to door service!
18:30 17 Apr 21
I live too far from Hero Tech Support to be able to drop off my Mac for repair but even knowing this Stewart was willing to chat through my problem and made recommendations about how to fix it (saving me from replacing the wrong parts), even going so far as to send links where I could buy the correct parts. I now have a working 10 year old Mac instead of a large paperweight.A superb service that deserves recognition.
13:20 16 Apr 21
I was looking for someone to upgrade my old iMac and Hero were the only people to even respond! They were fast, professional picked up and dropped off and most importantly my old iMac 2013 is like a new iMac - highly recommended.
17:22 05 Apr 21
I really cannot thank Hero enough for the work they have done on my 2011 iMac. They have not only repaired but also breathed new life into a much-loved 'vintage' machine. Stew went over and above to get it running again, showing genuine care and professional determination to see it back to working order. I moved away from Southampton several years ago, but wouldn't consider leaving my machine with anyone else; Stew is very much worth the drive! Given his expertise with Macs, and his commitment to offering the highest possible overall experience, I wholeheartedly recommend him and his work to anyone considering Heros' services. You will not be disappointed.
10:23 02 Apr 21
I have to say, I was recommended to Stew through my Father in Law. Stew collected my MacBook Pro fixed and delivered on time and fully exceeded my expectations of the fix. I am sure he replaced the battery as well. its lasted for 6 hours already! He replaced the hard drive and increased the RAM as well as taking care of the screen problem. Without any exaggeration whatsoever, it is like a brand new machine again. Its an old 2012 model and the top was getting a bit loose too; it is all nice and tight again. I would not hesitate in recommending for the whole turnkey solution from collection to delivery and cost. Amazing service and price, and a great guy.
20:29 30 Mar 21
Professional and efficient service including collection and delivery.Knowledgeable staff got my poorly Apple Mac back up and running as good as new.
17:54 30 Mar 21
I can't recommend Stew enough. He was prompt, ultra professional and had no troubles fixing my laptop that had previously been written off by another repair company!
19:20 20 Mar 21
Very rarely does anything in life exceed my expectations. Stewart did just that. 👍🏼 I asked him to speed up my mac and restore it to new as it was slow and clogged up with files. He did this quickly (faster than expected) and returned my mac to my home (over an hour away) cleaned and working perfectly. He did this for a very reasonable pre agreed price. Professional job well done all round, I would definitely use him again and I wouldn't hesitate to recommend him to everyone. Cheers so much Hero Tech Support!
14:34 10 Mar 21
Absolutely brilliant. Great customer service, fast and cost effective! Has got my old MacBook running like brand new! Would highly recommend.
10:43 04 Mar 21
Great advise, clear quote and excellent service thank you. Upgraded my iMac over a weekend so minimum disrurption and kept me updated about return timings. First class service and Stew's contact is now in my address book for any future IT assistance
16:00 03 Feb 21
Stew really helped us out after my son spilt some water on his Apple Mac and it stopped working. Stew had picked it up from our home and returned it fixed in @ 24 hours!!!We were so grateful as it had essential GCSE work on it that needed handing in and Apple were going to take two weeks just to get it collected from us, let alone fix it!Highly recommended and would call Stew first in the future.
18:02 28 Jan 21
Although Stew was unable to fix my aging Macbook. His service was second to none.Would definitely recommend Stewart.Again excellent service. Thank you.
16:58 23 Jan 21
Thanks Stew. Great professional service with good communication. Even collected my laptop from my workplace and delivered back to me at home - all Covid secure! My 2012 MacBook is now back and is as good as new and at a fraction of the cost of a new one!
11:54 14 Jan 21
I was so ready to bin my current MacBook and buy a new one but was recommended to go down the upgrade route instead. For a fraction of the cost of buying a new computer I still feel like I got one! Thanks for saving my Mac, highly recommend speaking to Stew for some options.
09:17 22 Dec 20
Stew is really good at explaining what is going on and what needs to be done to a non-tech, and then doing it really quickly and well.
07:01 06 Dec 20
I was ready to give up on my MacBook pro, due to a very frustrating fault and a series of painfully protracted calls/chats with apple support, when I gave it to Stew for diagnosis. It has since been fixed for a fraction of the cost of a new one and is running better than ever.
13:03 04 Dec 20
Stewart has provided me with an excellent service. I had a problem with my Imac and apple spend hours trying to fix it. In the end I called Hero Tech Support and Stewart came to my premises. He diagnosed the problem and fixed it, ans at the same time cleaned up the bunch of knitting that was my data storage on the hard drive. He continued to offer support and again solved problems caused by Apple automatically updating my operating system to Big Sur. Again Apple could not fic this, Steward managed it in un hour, coming onsite to do the work. I cannot recomend him highly enough. I will be a loyal customer as a result of his skill, knowledge, efficiency and friendliness. Thank you
22:24 02 Dec 20
Stew is just brilliant. He was great at helping me upgrade an existing gaming tower, taking the time to review options and was really helpful at finding cost effective alternatives. Stew went above and beyond, using his own spares to help make the rig perfect for today’s young gamer. I would highly recommend his friendly, efficient and knowledgeable service. The free home pick up and delivery service is the icing on the cake. I shall be asking him to work his magic on some more old kit very soon!
12:36 30 Nov 20
Stewart was incredibly helpful. He went out of his way to help my poor laptop and picked it up the same day from my house for free!!! I would definitely recommend using this service
David Tipper (Earth R.
16:13 27 Nov 20
06:59 10 Nov 20
Hi this was the best customer service i have ever experience Stew is very nice and he explain all.He collect and deliver and his repair is fast in my case it was my son's Xbox one overheating, i will 100% keep his info for a future if you have any trable with any electronics do give him a call thank you Stew
20:29 09 Oct 20
I had issue with my Macbook Pro after I upgraded to Catalina OS. My computer was extremely slow to the point I wanted to throw the computer! I only needed my laptop for browsing and loading my iphone photos but it took at least an hour to load photos and when browsing internet it just hang. Read the reviews about Hero Tech and decided to give it a go and I have no regrets. Stew looked at the computer and advised nothing wrong with it and all it needed was SSD drive which made the computer a lot faster now. The computer should last for another few years. Stew was professional and polite and solved the issue quickly. He collected the laptop and dropped it off in a week. The cost was reasonable as well (including the price for the hard drive) - it saved me from paying out £2,000 for another laptop :) Highly recommend the company.
13:43 05 Oct 20
With patience, enthusiasm and technical brilliance have been helped through my tech problems allowing me to feel confident and have an appreciation of my Apple Mac, i-phone and i-pad. I cannot recommend this service highly enough.
17:44 01 Sep 20
Asked Stew if he could sort a PS4 pro fan going crazy during gameplay. Not only was the service quick and friendly, but the issue is completely resolved, it's like a night and day difference to how it was. Would definately recommend him
Ashley Oliver (.
14:50 15 Aug 20
I managed to 'brick' my old Mac Mini whilst trying to update it to a newer OS. Stewart from Hero picked it up from me at home on a Friday, worked over the weekend and brought it back to me on Monday. Not only repaired the damage I'd done but completed the upgrade for me as well. Very happy with the service.