About Hero Tech Support
Why We Started Hero
Hero Tech Support was founded after we tried to have a computer fixed and realised how difficult it was. However hard we tried we couldn’t book an appointment at a good time and nobody around us offered any sort of collection or delivery service. Once we had dropped the computer off with someone, it took much longer than quoted and getting an update was a painful experience!
Why Choose Us?
Meet Stew - Apple Specialist & Director
I’ve loved tech my entire life. Growing up as a kid our house was full of it. I attempted my first computer repair when I was 12. I tried to replace a processor in an iMac and let’s just say it worked, really well if you ignored it shutting down every 30 minutes. Since then I’m glad to say my skills have improved somewhat!
I got a job working for Apple as a technician back in 2010, fixing smashed iPhones and teaching people how to use Macs. 3 years later I became a full Apple technician and started to repair everything Apple had to offer.
Working at Apple was awesome, and they offer a brilliant service, but there were 2 things we noticed could be done differently. First, they will not repair Macs over 5 years old. Second, appointments were hard to find then you need to travel and take significant time out of your day to get something potentially small done.
To combat this, we service every make and model of computer and offer pick up + drop off for free. After noticing these things and much time thinking about it, Greg and I started Hero and we’ve never looked back.
Hundreds of people that couldn’t find support elsewhere have been helped and we are only just getting started.